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Cookie Notice

Cookie Notice applies to https://www.hoteldlucia.com and describes how we use personal data collected through Cookies and other techniques, including pixels (“Cookies”) on our website https://www.hoteldlucia.com.

Data collection

When you enter the website or view our targeted advertisements, we automatically collect data using cookies.

The types of information we collect through cookies include IP address; Device ID; visited pages; navigation information; browser type; operating system; internet service provider; timestamp; the referrer URL; and location data depending on the device you use.

More about cookies: Cookies are small pieces of electronic information that a website sends to a visitor’s browser and is stored on the visitor’s hard drive. We place cookies on your computer if you visit our website. If you are concerned about having cookies on your device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also remove cookies from your device. However, if you choose to block or delete cookies, certain features of the websites you visit may not function properly.

More about pixel tags: Pixels (also known as ‘web beacons’ or ‘clear gifs’) are electronic files that usually consist of a single-pixel image and can be embedded in a web page or email to send information, such as a newsletter. We may use pixels to place or recognize a cookie on your device if you use our services.

Third Party Cookies: We allow certain third parties to place cookies. If you have questions about what cookies are used and which parties place them, please contact us using the contact details set out below.

Processing purposes

We use your information, including personal data, collected through cookies for the following purposes:

  1. Provide use of our site: We use the information we collect through cookies to enable you to use the site. It is in our legitimate business interest to use cookies for this purpose.
  2. Perform analysis on the use of our services: We use the information we collect through cookies to analyze how our site is used and prepare reports on the use of our site. We also use cookies to track your use of the site and to improve your user experience and the quality of the site. It is in our legitimate business interest to use cookies for these purposes.
  3. Provide targeted advertising: We use the information we collect through cookies to pursue our legitimate interests in providing targeted advertising. Where necessary, we will obtain prior consent before cookies are placed for this purpose. If consent is given, you can withdraw it at any time. In addition, you can object at any time to our processing of your personal data for advertising purposes.
  4. Market Research: We use the information we collect through Cookies to pursue our legitimate interests to engage in market research (such as analysis of market segmentation or trends, preferences and behaviors, research on products or services, or marketing effectiveness or advertising) or product development (such as analyzing the characteristics of a market segment or customer group or the performance of our Site, in order to improve our Site).

If you wish to opt out of the use of the cookies described in this section and you do not have an opt-out mechanism directly available (for example, in your browser settings), please contact reservaciones@hotedlucia.com.

Share data

• Sharing with third parties: We share your personal data with third parties as permitted by law and as described below, such as service providers acting on our behalf. We do not sell or rent your personal data.
• Competent Authorities: We disclose personal data to law enforcement and other government authorities to the extent required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud.

Data retention

There is a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We endeavor to serve cookies or allow the serving of cookies with a maximum shelf life of 5 years. Only in exceptional circumstances, such as for security purposes (such as fraud detection) and when absolutely necessary, will a cookie have a longer lifespan. If you have questions about specific retention periods, please contact us using the contact details below.

Questions or complaints

If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you may contact us at reservaciones@hoteldlucia.com. You can also contact your local data protection authority with questions and complaints.

Changes to the notice

Just as our business is constantly changing, this Cookie Notice will also change from time to time. If you would like to see changes made to this Cookie Notice from time to time, we invite you to access this Cookie Notice to see the changes.